Bank of America 2003-2004

Story of my attempt to change my address with Bank of America after I moved.

10/03 I go into the Chatsworth branch and tell them I moved to Chatsworth, give them new address.
10/03 I receive an e-mail telling me that I can now receive electronic (paperless) statements. I sign up for this service.
10/03 The first paperless statement arrives, still shows old address. Chalk it up to the time it takes companies to push things like address changes through.
11/03 The second paperless statement arrives, it still shows old address. Phone the bank; explain I need it changed to the new address. They inform me that they will mail me a special statement that will show my new address on it.
11/03 The special statement arrives, cover sheet shows new address, and statement still shows old address. Phone Bank and complain.
12/03 The third paperless statement arrives, still shows old address. Phone bank and complain. They state I will receive a special statement within a week that will show new address.
12/03 Special statement never arrives. Call bank and complain. Tell me they will send a new statement showing new address.
1/04 Special statement never arrives. Fourth paperless statement finally shows correct address.


Story of my attempt to reverse charges, then cancel the reversal

2/2/04 Request a dispute against Dell’s charge of $386.26. Money is added to my checking account while they perform the dispute.
2/9/04 I call to ask for it to be removed, because Dell finally refunded the money, and am told it will be removed within 48 hours.
2/16/04 I call again and ask for it to be removed (because it has not been) and am told it should have been removed on my first request, they do not understand why it has not, and it will be removed within 48 hours.
2/26/04 I receive a letter telling me that they are investigating the situation with Dell. I phone and ask why it has not been dealt with, and I am told that it should have been taken out within 48 hours of each of my previous calls, and it will be taken out by tonight.