Dell, 2003-2004

My story on ordering a computer from Dell in 2003

12/03 Two separate salespeople on two separate phone calls tell me the Axim X3i accepts CardFlash memory. I order it online.

1/5/04 Axim X3i arrives. This design does not accept CardFlash memory. I call and get RMA#041114776. I am told I will receive a full refund to my credit card within 7-10 business days of the receipt of the device. I order the Axim X5, which takes CardFlash memory.

1/6/04 I Ship the X3i back, USPS delivery confirmation # 0303 2460 0000 7805 7964. 1/12/04 X3i arrives at Dell, as per the tracking number. “Your item was delivered at 1:47 pm on January 12, 2004 in CARROLLTON, TX 75007.”
1/27/04 (11 business days after they received it) Brandi from Idaho claims to be a manager, as did Leena before her. Brandi said she will have a refund to my Visa within 24-48 hrs. I verified it will be done by Thursday 1/29/04.
2/4/04 Amount still not refunded. Loriana said refund issued yesterday, and it will take up to 30 days to get into my account.
2/6/04 Mark told me in e-mail that they received my shipment on 2/6/04 (today) and 7-10+30 days from now I would get my refund. I then called in... Natalia gave run around before transferring me to a manager. Serena, supervisor, 800-624-9897, x47530 said refund of $386.26 would be done by 2/13. Cliff x76982, says $13.89 for the shipping amount will be credited by 2/11/04.
2/9/04 (3 days short of a month after they received it) $386.26 refunded to my account. Still missing the $13.89 for shipping. RMA# for shipping: 042381641
2/19/04 finally(!) credited $13.84 shipping.

I'm through with this company now!