Marshall Loeb wrote a great article on writing a good complaint letter. His advice is great - here's a few highlights:
If you've been mistreated by a credit-card company, a grocery store or even your child's school, you don't have to sit back and take it. In fact, taking action via a well-worded complaint letter can get you the results you expected in the first place and even put money in your bank account.
- Write a courteous letter to the company stating the problem and what you hope to achieve. Never use profanity or harsh language.
- Include a date for when you expect to hear a response.
- Limit your letter to one page.
- Don't make threats of lawsuits or other such action in your initial letter.
- Keep good records and never send original documents with your letter.
- Always remain businesslike and polite.
To read the rest, plesae follow this link.
1 comment:
You are talking about Complaint Letters. That is quite an important issue. These letters are the weapon of the customers, since the telephone talk can not be witnessed; a letter is an evidence of your dissatisfaction. Many people though do not know how to write them correctly. Personally I learned how to write these letters from www.pissedconsumer.com. Here you can find out the tips which make complaint letters work.
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